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[Information] System Maintenance and Software Update 24/11/2019

October 24, 2019
Ricoh Company, Ltd.

Dear RICOH Unified Communication System Customers:

Thank you for using our products and services.

Please be informed that the RICOH Unified Communication System (RICOH UCS) service will be suspended due to the strengthening of security and other functions, as the following schedule. The service comes available with more secure and improved functions after the suspension is lifted.

The update message will be displayed when the first use of a device and Apps on RICOH UCS on November 25 and after. So please perform the update for activating new functions.

We apologize for any inconvenience this may cause and thank you for your understanding.

● Scheduled Date
- United States, EST (GMT-4) : Nov. 24th 2019 from 9:00am to 2:00pm
- United Kingdom (GMT+1) : Nov. 24th 2019 from 2:00pm to 7:00pm
- Singapore (GMT+8) : Nov. 24th 2019 from 9:00pm to 2:00am(on 25th)
- Japan (GMT+9) : Nov. 24th 2019 from 10:00pm to 3:00am(on 25th)
*RICOH UCS service is temporarily unavailable during maintenance.

● Products to be covered
All products and services of RICOH Unified Communication System
‐ Device (P3500/P3000/P1000/S7000)
 ‐ Apps (for Windows/iPhone/iPad/Android, RICOH UCS 360 VR Live)

● New software version number
  -RICOH Unified Communication System P3500: Ver.4.5.1
  -RICOH Unified Communication System P1000: Ver.1.4.1
  -RICOH Unified Communication System P3000: Ver.3.3.1
  -RICOH Unified Communication System S7000: Ver.3.3.1
  -RICOH Unified Communication System for Windows: Ver.4.0.0
  -RICOH Unified Communication System for Mac: Ver.3.0.0
  -RICOH Unified Communication System for iPad/iPhone: Ver.4.1.0
  -RICOH Unified Communication System for Android: Ver.3.1.0
  -RICOH Unified Communication System 360 VR Live: Ver.1.2.0

● Update Details
1. Added Mute others: Function that allows the speaker to mute the whole participants simultaneously.
Available "mute others" button : P3500, Apps (for Windows, RICOH UCS 360 VR Live)
Target to be muted: P3500/P3000/P1000/S7000
Apps (for Windows/iPhone/iPad/Android, RICOH UCS 360 VR Live)

2. Supporting TLS 1.2 for encrypted communication (Improved security function)
Applicable: Apps (for Windows, for iPad/iPhone, for Mac, for Android, RICOH UCS 360 VR Live)
* P3500/P3000/P1000/S7000 are not included in this update.

3. Prolonged time-out period at calling/receiving: Apps for iPhone/iPad/Android
16 seconds ⇒ 1 minute

4. Supporting Mac OS Catalina:Apps for Mac

5. Other supports for minor defects

● Update method
Start Date: Nov 25, 2019 on Monday at 3:00am
*The notice of device and Apps update is displayed and then update is automatically executed at first connection to the RICOH UCS server on Nov 25 at 3:00am and after.
*We recommend that the update is finished before the meeting day.

● Attention
For using RICOH UCS on Nov 25 on Monday at 3:00 and after, device and Apps update must be done in advance.
* Unless the update is done, the user cannot join the meeting.

● Notes

After maintenance is done (the sever is recovered), please reboot the device and update the firmware.

Please close applications before maintenance starts (sever is stopped).
Please reboot the application after the maintenance and update it according to the message.

*If a device/Apps is started while the server is stopped, an error will occur. Please do not start it, or login may fail.
*An update will not be performed properly unless the maintenance is done.
*Participants via the updated device/Apps cannot attend in the middle of the meeting in which Apps is not updated.
*It may take longer to release on the App Store (Apps for iPhone / iPad) and Google Play (Apps for Android) due to store's reasons. In the meantime, no update and meeting can be held. Please wait until it will be released.

● Size(Download time*)
The download time may change by the user's network bandwidth.
*A display may be partially unreadable depending on the font to be selected.

*with 500kbps network environment
-RICOH Unified Communication System P3500: Ver.4.5.1: 55MB (18 min)
-RICOH Unified Communication System P1000: Ver.1.4.1: 85MB (28 min)
-RICOH Unified Communication System P3000: Ver.3.3.1: 20MB (7 min)
-RICOH Unified Communication System S7000: Ver.3.3.1: 20MB (7 min)
-RICOH Unified Communication System for Windows: Ver.4.0.0: 71.5MB (19 min)
-RICOH Unified Communication System for Mac: Ver.3.0.0: 11.9MB (3 min)
-RICOH Unified Communication System for iPad/iPhone: Ver.4.1.0: 19.2MB (6 min)
-RICOH Unified Communication System for Android: Ver.3.1.0: 16MB (5 min)
-RICOH Unified Communication System RICOH UCS 360 VR Live: Ver.1.2.0: 9.9MB (3 min)

● Pre-Download for the update file (only for devices)
Start Date: Nov 20, 2019 on Wednesday at 13:00

Pre-Download of the update file for devices will be available after the date mentioned above.
The meeting will begin smoothly on Nov 25 on Monday at 3:00 and after by finishing the pre- download.
*Update will start when a device is turned on after the maintenance.

Update file for Apps cannot be downloaded in advance.
Please allow enough time for downloading the file when the first use of Apps after Nov 25 on Monday at 3:00.

Maintenance Information